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ViewFi is a virtual care platform built for musculoskeletal injuries and care, developed by a world class medical team of HSS-trained orthopedic surgeons and specialists. We offer virtual healthcare, at-home exams and one-on-one appointments with orthopedic and sports medicine physicians to get patients on the path to diagnosis and recovery, faster. Learn more about ViewFi here.

ViewFi’s currently focuses on musculoskeletal injuries and ailments including Neck, Elbow, Wrist, Hand, Back, Hip, Knee, Ankle, and Foot. Our Intro Screener helps you to identify your area(s) of pain to allow us to focus your exams to help better pinpoint your exact injuries.

At ViewFi, we appreciate your busy schedule. Our Medical Team and Health Guides are available for real-time support 8:00 a.m.- 8:00 p.m. Monday through Friday and 10:00 a.m.- 6:00 p.m. on Saturdays.

While we understand you may have multiple areas of discomfort or pain, our medical experts are able to address one problem per visit. If another condition needs to be addressed, our Health Guides can assist you with scheduling an additional appointment.

ViewFi Health Guides will accompany you on your path to better care. They are real-life professionals (not bots) who care about your recovery and wellness. Our Health Guides assist you with completing your intro screener, getting you set up to complete your exams, and any follow-up as needed. They are available to answer your questions about the ViewFi platform and will serve as a liaison between you and your provider.

ViewFi Health Guides are available to assist you from 8:00 a.m. – 8:00 p.m. Monday through Friday and 10:00 a.m. – 6:00 p.m. on Saturday via phone 404-474-3762 or chat within the ViewFi portal.

No. You do not need a referral to access the ViewFi Team of Medical Experts.

Typically, you are able to schedule a ViewFi virtual visit within 24 hours of completing your set of diagnostic exams. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room for evaluation and treatment.

Yes. Our Team of Medical Experts will work with you to determine the best plan of care and are able to provide prescriptions or referrals for additional services, as appropriate.

Our Medical Experts are physicians who are board-certified in orthopedics, sports medicine, and/or physical medicine and rehabilitation. They will partner with you to answer your questions, provide a diagnosis, and determine a comprehensive plan to get you on your Path to Better Care.

To complete your self-guided exams, you will need a computer, smartphone, or tablet that has a camera (webcam) and is connected to wifi. A laptop is our recommended mode. You will also receive an email detailing the recommended clothing and any additional equipment you may need for your specific exams.

Helpful tips:

• Make sure your device battery is charged or connected to power.
• Confirm your internet connection or cellular signal strength.
• If you use a smartphone, you will need something to prop your phone up so you can capture different angles.

No. ViewFi is a web-based application, which means no apps need to be downloaded to use ViewFi.

ViewFi is a virtual care platform built for musculoskeletal injuries and care, developed by a world class medical team of HSS-trained orthopedic surgeons and specialists. We offer virtual healthcare, at-home exams and one-on-one appointments with providers to get you on the path to diagnosis and recovery, faster. Learn more about ViewFi here.

ViewFi’s currently focuses on musculoskeletal injuries and ailments including Neck, Elbow, Wrist, Hand, Back, Hip, Knee, Ankle, and Foot. Our Intro Screener helps you to identify your area(s) of pain to allow us to focus your exams to help better pinpoint your exact injuries.